One shared queue. Every answer on the record.
SLA clocks stop while you are waiting on the customer. The history cannot be edited by anyone, including administrators. Uzbek, Russian and English.
TelegramWhatsAppInstagramEmailWeb chat
5 channels, one queue
3 languages, equally
SLA from day one
History no one can edit
A ticket is a promise in writing. Bitik keeps that promise visible: who asked, who is answering, what was said, and when it is due. Nothing lives in someone's inbox or a chat scrollback. Everything is in the record.
Product
One console for the whole team
Real screens from a demo workspace, not mock-ups.
Bitik Assist
Bitik Assist does the slow parts. Your team keeps every decision.
It works from what customers wrote and what your team already knows.
Drafts with their sources
Summaries
Fields from the message
Questions about the queue
Features
What a support team needs on a Tuesday
Queues, SLA, routing and a history that cannot be rewritten.
Rules in plain words
Clocks that start on their own
Nothing changes without a record
Three languages, equally
A breach always reaches a person
Reports
The numbers a supervisor is judged on
First reply and resolution against target, per priority and per team.
≡ Bitik
Murojaat, kontakt, maqola qidirish
Boshqaruv · Sozlamalar
+ Yangi murojaat
DR
Hisobotlar
Oxirgi 14 kun ▾
Har qanday ▾
Har qanday ▾
Yaratilgan359↑ 12%
Hal qilingan332↑ 8%
O'rt. javob4 s 32 d↓ 15%
CSAT4.2 ★↑ 0.3
Kunlik yaratilgan murojaatlar
2627282930123456789
Javob vaqti SLA
0–3
1238%
3–6
722%
6–12
515%
12–30
412%
30+
413%
Agent samaradorligi
AgentYopilganO'rt. javob
Aziz Tursunov873:12
Gulnora A.654:45
Jasur Karimov435:20
Madina Y.316:10
Walkthrough
What happens to one request
Follow one request from arrival to a written answer.
01
Arrival
02
Triage
03
Assignment
04
The answer
“We moved 1,900 conversations a month off three Telegram groups and one shared Gmail.”
Pricing
Pay per agent. Not per ticket.
Customers write as much as they need. You only pay for the people answering.